If, for any reason you are unhappy with your purchase, you can return/exchange within 30 days of delivery with proof of purchase.
Conditions of return:
- Items must be in As New Condition
- Shoes must be in the Original Shoe Box they were sent in
- Items must be returned to us within 30 Days of delivery
- Items must be purchased from the Gino Ventori online store (https://www.ginoventori.com.au/)
To return your product, please follow these simple steps.
- Contact us at firstname.lastname@example.org to obtain a return authority number and Return Form.
- Place the shoes you wish to return/exchange in the original shoe box with the completed Return Form.
- Send the packaged shoes and Return Form to:
Gino Ventori Shoes
11 Hall Street
If you wish to return these in person, drop off is available Tuesdays to Thursdays 10am to 5pm (ex Public Holidays).
Customers are responsible for all return postage costs.
Exchange items will be posted back to you free of charge if the value of the exchanged item is $70 or over, otherwise a $10 shipping fee is payable.
Once your product has been received our Online Team will inspect within 2 business days to ensure Items are in undamaged, unworn condition and with original packaging before processing.
Our team will then process the refund/exchange. Please allow an extra 2-7 days for the refund to appear on your nominated account to allow for bank processing.
If you have any further enquiries regarding our returns policy please email us at email@example.com.