If, for any reason you are unhappy with your purchase, you can return/exchange within 14 days of delivery with proof of purchase.
Conditions of return:
- Items must be in their Original Condition - ie NOT WORN
- Shoes must be in the Original Shoe Box they were sent in
- Items must be returned to us within 14 Days of delivery
- Items must be purchased from the Gino Ventori online store (https://www.ginoventori.com.au/)
To return your product, please follow these simple steps.
Contact Gino Ventori at firstname.lastname@example.org to obtain a return authority number and Return Form.
Place the shoes you wish to return/exchange in the original shoe box with the completed Return Form and proof of purchase.
Send the packaged shoes and Return Form to:
Gino Ventori Shoes
11 Hall Street
Alternatively, you can return your online purchase to any of our 'Gino Ventori' branded retail outlets under the above conditions.
Customers are responsible for all return postage costs. If your initial purchase was made via PayPal, you may be eligible for refund on your return postage. See here for details.
Exchange items will be posted back to you free of charge if the value of the exchanged item is over $100, otherwise a $10 shipping fee is payable.
Once your product has been received our Online Team will inspect within 2 business days to ensure Items are in undamaged, unworn condition and with original packaging before processing.
Our team will then process the refund/exchange. Please allow an extra 2-7 days for the refund to appear on your nominated account to allow for bank processing.
2nd Pair Half Price Promotion - Offer available for a limited time only. Second pair must be of equal or lesser value and purchased in the same transaction. Refunds can only be issued on both pairs bought as part of original transaction. Not redeemable for cash nor valid against prior purchases, gift card purchases, lay-bys. Not to be used in conjunction with other promotions.
If you have any further enquiries regarding our returns policy please email us at email@example.com.